Cancellation Policy: We have a strict 2-hour cancellation policy for all classes. You may cancel your reservation up to 2 hours before the start of the class. A cancellation inside of this 2-hour window will incur a penalty:
- Unlimited pass holders will lose 6 days off the expiry date of your pass
- 5 and 10 class pass holders will be charged as though you attended class
We understand that on occasion unforeseen circumstances may arise and you can’t make the class. However with small class sizes, we must enforce our cancellation policy to be fair and consistent to all of our clients.
Waitlists: Some of our classes are very popular and since we limit the size of the class to ensure everyone is comfortable and safe, we sometimes have waiting lists. We manage the waitlists very closely and notify you by SMS or email when you move off the waitlist into the class. 99.9% of the time everyone on the waitlist gets a place in the class. If you have any questions about the waitlists or availability please contact us on 0405 934302.